Showing posts with label Windows. Show all posts
Showing posts with label Windows. Show all posts

Friday, June 7, 2013

Why I’m Afraid For You

Okay, I just got back from my first day at the Ethical Hacker class. First, let me give you a background from where I come from.

See, my very first formal IT class was for Security+. And, like many other industries, the first class you take tends to color everything you do in that field. As an example, my first martial arts school was Taekwondo, so I tend to use more kicking than, say, a karateka. So when we deal with networking, I tend to think more on how to secure them, rather than implement or fix them.

So, I’m already scared of networks and the Internet. Of course, it’s necessary to use in today’s world as an IT technician, but a certain amount of trepidation accompanies what I do at work. Keep that in mind:  a small amount of trepidation.

Today’s class was quick, and spent more on legality of ethical hacking. We spent about 15 minutes of just looking at publicly accessible items, breaking no laws, and not even TOUCHING our target site. With about five minutes, we had:

  • The webmaster’s name
  • His work phone
  • His personal mobile phone
  • His direct employer (hint: he does NOT work directly for the company)
  • How long he’s been in that position
  • What type of server the website is hosted on
  • What types of technologies were used in the website (like javascript, Java, active server pages, etc.)

Okay, it took all of about half an hour to show us this. That’s half an hour WITH explanations and questions. That means all this information could be found within less than five minutes – and the attacker would never even be detectable at this stage by the target. And would not have broken any laws at all within that period.

So keep this in mind when the world starts talking about protecting your GMail with two-factor authentication, or when your IT department requires larger and more complex passwords.

Wednesday, May 8, 2013

PC Cleaning Apps, Scams, and speeding up your PC on your own

So I'm not going to re-invent this post. A recent article on How-to-Geek has explained this concept far better than I could.

Here's the article:
http://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/?utm_source=newsletter&utm_medium=email&utm_campaign=080513

So there ya go. Those paid apps are next to worthless, if not outright malicious, and do next to nothing for your computer.  I've used CCleaner for years in my PCs, my clients' PCs, and have had no issues. And CCleaner's registry cleaner includes a backup option (which is on, by default), so you can undo any registry deletions you may perform, just in case the system becomes unstable.

Monday, February 25, 2013

What does the signal strength REALLY mean?

So I take a lot of calls on network issues, specifically about laptops connecting to wireless networks.

The common misconception is that signal strength equals speed. While signal strength is, indeed, a factor, it’s not the only factor nor even a major one. Signal strength is an indicator of one items – strength from your laptop/mobile device/PC/macbook to your wireless router. That’s it. Not to the internet, not to your work website, not to Google, not to ticketmaster.com, nothing.

You see, when you connect to the Internet, you’re not connecting directly to the website. You connect to your router, which connect to your modem, which connects to a backbone line, which connects to another (very high powered) router, which connects to another one, and another one, and then maybe your intended site/server. Each “hop” of this transmission takes time to jump from each step to the next, and then any information coming back takes a similar path to come back

Huh?

That means your computer sends a request to a website or other server, then that server sends back the information you requested (web page, file download, video feed, etc.). So each connection is a two-way street, encompassing at least five different sub-connections, all taking their sweet time.

So what does this have to do with signal strength, JR?

Not much, and that’s the point.

As I said above, signal strength is what people use as an argument for “my internet connection should be blazing fast”. They think that since they have four or five bars, they should have instant connection to anywhere in the world, and that’s simply not true.

It only means you have a strong (not necessarily fast) connection to your router. After that, the signal strength means nothing.

So what does it means if I have very LOW signal strength?

As I mentioned, signal strength CAN impact your speed, but not in the way you want. If you have a poor connection, indicated by a low signal strength, you can get a very low speed, as the network and your laptop have to compensate for data packets missing, etc.

Okay, so signal strength is important, to a degree. How do I improve strength if I have a low signal?

Well, understand that wi-fi, or wireless networking, is still a radio signal. Have you ever driven your car into a long roadway tunnel, and your radio started getting fuzzy, or just outright not playing at all? That’s called EMI, or “Electromagnetic Interference”. In layman’s terms: stuff that gets in the way of your radio signal.

The same thing happens to wi-fi signals. But because the broadcast strength is MUCH lower than a radio station’s, it’s easier to disrupt wi-fi. That means the metal in your walls, the wires running through them, the concrete foundation, nearby electrical appliances (TV, anyone?) can all have an impact on your router’s wireless transmissions.

So keep your wireless router away from appliances, and out of the basement. If you need wireless on more than one floor, there are ways to use TWO wireless routers or access points (APs) to cover more area.

So, what can I do if I have great signal strength, but have very slow internet?

First off, determine if it’s ALL sites that are slow, or just one or two. If the latter, it’s probably something to do with an internet backbone router, or the website’s server. In all of these cases, there’s precious little you can do about it. The items you need to troubleshoot are not in your control, and may not be in the control of the website’s owner. You can call them to see if they have issues, but if they find nothing problematic on their end, chances are you’ll have to wait until the Internet fixes itself (which it does have this ability to do).

If it’s ALL websites that are problematic, then call your ISP (Internet Service Provider). They can check for signal to your building, see if an outage is going on, etc. They can guide you through some troubleshooting, or send a tech out if it’s necessary.

Conclusion

There’s a lot that is affected by wireless signal strength, but it’s not the end-all-be-all of network speed. I’ll cover troubleshooting connection speeds in another post, so stay tuned!

Monday, December 17, 2012

Why all the big hubub about passwords?

1/5/12 - 45,000 Facebook passwords compromised
2/13/12 - Millions of passwords compromised from Microsoft India's site
6/6/12 - Six million passwords were stolen from LinkedIn website, compromising these users.
6/6/12 - 1.5 million passwords were compromised of dating site, eHarmony
11/14/12 - Millions of Skype passwords compromised
11/21/12 - One password stolen, causing the state of South Carolina to "lose" tax details for over 700,000 businesses statewide
5/12/12 - Stolen password allows a compromise of 1.1 Million users' data with Nationwide Insurance
And Experian has apparently had 80+ known security breaches of passwords, causing an ongoing investigation into all three major credit reporting companies.

These are a mere fraction of the ongoing attacks worldwide to online accounts. And these are just a tiny bit of the successful ones. Passwords are big business for the unethical computer geek. 

And the weakest link? YOU.

That's right - the weakest part of any security system is the users, both administrative and end-user alike. Don't take this an an insult; take it as a lesson you need to learn, and implement NOW. You see, there's a special type of computer attack, called "Social Engineering". And the interesting part is that it doesn't actually have to use a computer at all, though it often does, as we'll see later.

The movie-myth version of a hacker (actually properly known as a "cracker") sitting in front of a keyboard, typing furiously for hours to break into a Gibson computer and bring down the company is generally erroneous. But the Hackers movie has two things right: the weak password ("God"), and when Zero Cool/Crash Override calls the security guard and gets the number to the dial-up modem.

Whoops.

Social Engineering is defined on Wikipedia as:
"...the art of manipulating people into performing actions or divulging confidential information. While it is similar to a confidence trick or simple fraud, it is typically trickery or deception for the purpose of information gathering, fraud, or computer system access; in most cases the attacker never comes face-to-face with the victims."

In other words, they trick you into giving up some vital piece of information, often your password, or details to figure it out. Or they get you to reveal private details like your username. They might call you, email you, or text you.

In the movie, Crash Override tricks the guard into giving up a vital piece of information, allowing him to take over the TV network.

Okay, so that's Social Engineering. What about the title of this post (Passwords)?

See, passwords are often the only thing that separates crackers from getting into your account. Once that's gained, it's way too easy. 

So, you need a strong password. But what's considered "strong"? Basically, if any part of the password is found in the dictionary, it's a bad password. But you can't have a random string of characters and expect to remember it (well, most people can't, anyway). So you need a password that's hard to guess - even if the cracker has access to a 25-GPU Cluster that can make 63 billion guesses per second.

That's why it's important to make a STRONG password, not just an "okay" one.

What makes a strong password?

Generally, it's not complexity (though that's still a factor). It's LENGTH. Many systems still require only six character minimum. Some require eight. With today's technology, that's not nearly enough. Aim for TWELVE if you can. Maybe more. While most systems do have a maximum amount of characters, this number is very high (like 45+ characters), so you rarely need to worry about having too much.

The general requirements for complexity are that you need three out of the following four categories:
  • Upper case letters (A-Z)
  • Lower case letters (a-z)
  • Numbers (0-9)
  • Special Characters (@, #, !, &, *, and so on...)
You should have all four of these categories, even if your system doesn't require it. Also, don't make semi-obvious replacements (using @ for "a", as an example). 

What other items should I avoid when making a password?

Well, avoid keyboard patterns. I work as a desktop technician, and there was one point we had to gather every field users' passwords. Since they don't handle highly sensitive data, this wasn't a major issue, but we got to see what types of passwords are being used. Here are some examples:
  • Password4
  • Password9
  • Password99
  • P@ssword1
  • <usersname>1
  • <companysname>1
  • <dogsname>1
  • Poiuytrewq1
  • pl,okmijn
So they get from absurdly simple (and UNBELIEVABLY easy to crack), to relatively easy-to-find information (user name, company's name, pet's name), to...wait...what are those last two? They appear sufficiently random, don't they?

Nope. Look at any US keyboard, and check those keys in the order given. See any patterns emerging? We saw a lot of this, and people think they're being clever. The problem is that crackers are generally more so.

So let's avoid easily-guessable patterns and standard words as password bases, mkay?

Okay, so what can we do to get a strong, but memorable password?

First off, forget the word "password". Try to think in terms of "passphrase". In fact, many Linux systems are already thinking in this capacity.

Instead of a word, try thinking of a nonsense phrase. An example is "Correct horse battery staple". That's from a now-famous strip on XKCD, talking about how what seems to be a complex password might not be. It also shows how to make something nonsensical and somehow easy to remember. Throw in a number or special character, and now it's relatively impossible to crack (I say "relatively", because no password is truly impossible to crack - it just takes a LOT longer). 

So if I choose a nonsense phrase as my password (er...sorry, passphrase), why do I need to change it periodically?

Well, this is a two-part deal. 

First, if a cracker gets access to your account and you don't know, changing your password will immediately cut them off of access. This is generally not a big issue, as most crackers won't sit around silently, allowing you to retain your access. They'll dive in, get their information, cause whatever damage they want, and get out. But the process is still sound.

The second part has to do with how long it takes to crack a password. Remember that XKCD comic? They said it could take 550 years at 1000 guesses per second. But with advanced technology, crackers have significantly reduced that time to months or weeks - perhaps even less.

So if your systems password database is stolen, the encryption takes a while to crack, but not forever. If you change your password after the database is stolen, but before it is cracked, the cracker has just wasted a large amount of his/her time, and gotten nowhere. 

But with that huge 25-GPU machine you mentioned earlier, doesn't that make all this pointless?

Yes...and no. As I mentioned, passwords are often the only line of defense for your account - but they don't have to be. We can enable (on many, but not all, sites) 2-Factor Authentication. But that's a topic for the next post.

Monday, September 17, 2012

Monday’s Beginners: Address vs. Search bars

So I figured I’d run with a particular bone in many analysts’ shoes: the address bar, and what it really is (and is NOT).  As a helpdesk agent, and as a PC technician, I’ve fielded calls from users who didn’t know the difference between the Address Bar, and the Search Bar.

You see, when we ask somebody to type an address into the Address Bar, and you type it into the Search Bar, it causes different reactions on your computer.  This is especially problematic when typing such things into a company-owned computer instead of your home PC (the reason for that is the subject of next week’s post).

Here’s a screenshot showing the difference on Google’s page.

search vs address bar

And MSN’s home page (the default home page of Internet Explorer):

search vs address bar 2


In the Address Bar, one can type the search terms you want (i.e., what you want to search for), OR, you can type in the URL or web address.  A URL starts with “http”, and has dots and frequently slashes in it.  A good example is “http://www.google.com”.  Later browsers sometimes leave out the “http://” portion, but it is assumed.  It’s there, but the browser doesn’t show you, for simplicity’s sake.

In the Search Bar, you should only type in terms you want to search for.  You can phrase it like an actual question:

“What is the omnibar in Google Chrome?”

or, you can simply type in a few key words.  Remember here that the more you type, the more specific your results will be, but the more likely that a page you need will not show up in the listings.  So more is not better, here.

However, if you type only one word, you may have too many results, making it difficult to find a good page.


Here’s the main tip to take away from this: Don’t type the web address (URL) into the search bar.  Yes, it may get you eventually to where your going, but it takes a lot longer, and sometimes counterproductive (which we’ll cover next week).

Remember that a URL is an address.  Just like the address on your house.  So typing a URL into the Search Bar is like writing down the address on a piece of paper, driving over to the local post office, and asking them what address this address is at.  See what you did there?  You asked what address that address is at….kinda redundant, isn’t it?  And once you bring intranets into the picture, that may turn up a negative result.

So URLs (web addresses) into the Address bar, and search terms into either the Address Bar or the Search Bar.


Questions, comments or feedback?  Comment below or email me at jackrockblc+blog@gmail.com

Wednesday, September 12, 2012

Wednesday’s Windows Tips - Texter

So a friend I used to work with (we’ll call him “Kenneth”) first turned me on to Texter.  You see, at the time, I was working as a phone-based helpdesk analyst, and our ticketing system was fairly complex.  Because of its complexity, a call was 3 minutes, minimum.  That meant even if we could solve the problem in 20 seconds, it took 3 minutes to fill out all the details in the ticket.

Then it got worse (or better, depending on who you asked) when our management decided to standardize our note detail formatting (for the record, believe it or not, I’m actually in the “better” category).  So all notes had to look the same format, to ensure proper documentation.  Later posts will show why I’m such a documentation whore, especially when it comes to computers.

This is why Texter became such a boon to us at the helpdesk.  It shortened our typing by A LOT.

Installation

So installation was super easy.  I downloaded the executable installer from Lifehacker’s site, and ran the EXE.  The entire installation is two or three windows, tops – depending on your UAC settings (If you do not know what UAC is, then assume it’s ON, and you will have three windows).

So my first window (not pictured) was the UAC window, and I clicked “Allow”.  Then, my second window simply asked where I wanted to install the program:

image

I’m not a fan of changing default install locations, as that tends to cause problems later on, so I clicked “Install”.  That presented me with the final window:

image

Yup, that’s it.  The entire process took about 12 seconds, from start to finish.  We’ll actually spend more time configuring the program, but that’s an ongoing process, as you’ll soon find out.

 

Configuration

So the program is minimized to the System Tray (or, if you prefer, the Notification Area) as a standard.  So I pull up the hidden icons, and find the Texter icon:

image

Notice it uses the LifeHacker icon.  That’s because this program was released for LifeHacker’s distribution by Adam Pash.  But what we’re concerned with is creating “hotstrings”, or short typing bits that turn into longer bits.

Wait…what?  Don’t worry, I’ll explain.

Once I’ve right-clicked on the icon in the System Tray, I’m presented with some options.  For now, I’ll start with Creating a new Hotstring:

image

So, let’s create my standard closing for this blog, shall we?  I want to be able to type in “/close”, and tap the Enter key, and my entire closing should show up.  So, to do that, I configure the window thusly:

image

Now, all I have to do is type “/close” and hit the Enter key, and the entire thing shows up.

There’s a LOT more you can do with this, including creating scripts and the like.  You can also use certain symbol combinations to simulate keys like Enter, CTRL, Shift, Tab, etc.  The most common are:

Special Character Keyboard Equivalent
# Windows Key
! Alt Key
^ Control Key (CTRL)
+ Shift Key

Note that these keys only work in the “Script” mode when creating a hotstring.  You will need to change the drop-down menu from “Text” to “Script” for these substitutions to work.

And combinations work with these special characters.  So, in Lifehacker’s example, ^c would be the same as pressing CTRL-C on your keyboard (the copy command).

 

Some More Kinda Cool Parts

Texter is also available via a Portable App.  That’s right, you can run it from a USB stick without ever installing the software on to the PC you’re working on.  This is good for technicians on a user’s PC, who need to do a lot of repetitive typing, or who want to run a script on-the-fly.

 

The Not-So-Great

I’ve noticed a few quirks with Texter.  On my work PC, a few certain cases would cause unexpected behavior to occur.  These are very rare, and seem to happen on with specific key sequences.  I haven’t run into it in a while, but when I do next time, I’ll be sure to post the specifics here as an update to this post.

Supposedly, there are some compatibility issues (which may or may not the be the cause of the above statement), but per Lifehacker’s latest updates, these should be resolved for Windows 7 users.  I’ll have to try out some more testing to let you know, as I haven’t had it installed on my Win7 machine for very long.

When entering dates, there is some dynamic functionality, so one can enter a code to enter the current date.  But I haven’t found a way to enter cardinal notation (i.e., “3rd” instead of “3”). 

 

 

Final Conclusion

I’m very happy with this program, quirks notwithstanding.  It’s saved me a LOT of typing, and that helps with repetitive stress injuries and Carpal Tunnel Syndrome.  With some playing with the scripting features, one can even figure how to automate entire screens of ticketing systems.

 

 

Comments?  Questions?  Feedback?  Please leave a comment in the fields below, or send an email directly to jackrockblc+blog@gmail.com

And, as always, feel free to spread the word about this blog, and/or share its material on your own site (please post a link back here, if you would be so kind).

 

 

Tuesday, September 11, 2012

Troubleshooting Tuesday–Recovering Files or Older Versions

Have you ever deleted a file and realized you shouldn’t have? Or how about made a few changes to that huge spreadsheet, and accidentally clicked “Save”?

The longer you wait and more you do, after that fateful action, the harder it is to recover your file. So it’s important that every single action, every click you make on the mouse be directed towards recovery of the file.


First note: DO NOT REBOOT unless absolutely necessary (like when installing some recovery software programs).

This makes it harder to recover.

Option 1: Previous Versions

This is actually correctly termed as “Volume Shadow Copies”, and comes standard with Windows Vista and later. It also comes standard on Windows Server versions 2008 and later. It can be added to Windows XP and Server 2003 via add-ons, available for free download.

If you simply need to revert an existing file to an older version, this is a very good tool to use. However, with some creative use, it can restore deleted files, as well.

NOTE: This feature is NOT advisable to use as a primary backup system. Backups are a topic for a later post.

  1. Start by right-clicking on the file in question, and then click on “Properties”. A new window will pop up.
  2. In the tabs along the top, click on “Previous Versions”
  3. One or more versions of the file will show up – how many will depend on various factors – Each will have a date/time stamp to show you when that version was created.
  4. Click on the one you want, and click the “Restore” button at the bottom.  This will undo all changes made to the file since that date and time.
  5. Alternately, you can choose “Open” or “Copy”, with those features functioning like they do anywhere else.  If you open a Previous Version, it does NOT overwrite any changes since that version was created.  It simply opens as a separate file.  You can then save with a new name, save in a new location, whatever you’d like to do.

Volume Shadow Copies is a very flexible, and very powerful tool in undoing unwanted, but saved, changes.  But how does it restore deleted files?  Simply by restoring a previous version of the containing folder.

Follow all the same steps as above, but instead of navigating to (and right-clicking on) the file, you will click on the folder in which the file used to be located.  One thing to note, however: If you restore a folder to a previous version, ALL the files in it will be reverted, not just the one that was missing.  It may be safer to use the “Open” or “Copy” commands for folders.

How long Previous Versions are saved, and how frequently they are created, depends on several factors: How frequently the file(s) is edited, how much space is earmarked for Volume Shadow Copies by Windows (this can be changed by users), and if you turn your PC off very often.


Option 2: Recuva, Disk Digger and other software

So I’ve written before about CCleaner, the maintenance tool from Piriform. And those who know me know I prefer to stick with streamlined solutions; if a company offers solutions for more than one of my issues, I’ll tend to stick with them. In this fashion, a company has to perform well all-around, though not necessarily the best in a single area. It’s why I use Google for many of my home solutions.

So Recuva is Piriform’s file recovery software, and comes with some pretty rave reviews on various sites.  And it appears to have a higher-than-average success rate when other software applications had failed.  But it’s not perfect, and other applications have been shown to recover files when Recuva failed (and vice versa).

However, if you used CCleaner’s free space wiper function as part of its maintenance routine, even Recuva (or any other program) may be unable to find your deleted file(s).

I’ve no direct experience with Disk Digger and other programs, but they do have some very positive experiences, when even Recuva failed.  I urge you to try them out. 


Option 3: Restoring From a True Backup

This is the most likely to succeed, but requires forethought.  If a backup isn’t generated, then there is nothing to restore.

Companies set up a backup scheme on server and network shares, but few do on users’ individual PCs.
Most home users rarely set this up, but they should. 

To set up a backup properly, one needs another hard drive, USB stick, compact disc, or something NOT on the same physical device on which the file exists.  Yes, this means that if you save a “backup” on the same disk that the original is on…it’s…well…NOT a backup.

The good news is that you don’t need a server to perform a backup.  All you need is an external hard drive.  You can pick up a small portable one for less than $75 from Newegg or Amazon.  Hook it up to your PC, set up Windows Backup to run once a week or once a month (or however much you want to protect), and let it run.  Now, if you need, you can restore files from your backup.

If you only want to backup a small amount of files (say, Word documents and Excel spreadsheets, for example), then copy them to a USB thumb drive periodically.

The best news: if your PC’s hard drive fails, you can still get your important files back, and have very little work to catch back up.  This is why a true backup must be on a separate physical device.


Option 4: Online/Cloud Backups

This option is becoming more and more prevalent in today’s networked computing.  We’ll cover these options in a later posting.

 


Comments?  Questions? Feedback?  Leave a comment below, or email me at jackrockblc+blog@gmail.com.

Thursday, September 6, 2012

Thursday’s Advanced Stuff–Device Doctor

Okay, so this isn’t really “advanced” as I’d like.  But this is focused a tad more on the advanced users – support technicians and those who do regular maintenance on their computers.

You see, when updating drivers, we can all go down to the hardware manufacturer’s website, or use Windows Update to do the process for us.  And that’s fine.  But we want a way to check ALL of our hardware, don’t we? Of course we do.  Stop arguing with me.

So enter Device Doctor.  It’s one of many solutions to this particular quandary, and one of many I’ll be sure to cover as time goes by.

One thing to note: When downloading Disk Doctor, it asks for your name and email address.  On a hunch, I unchecked the box asking if I want to receive their newsletter, and it let me proceed to the next step without entering in my personal information.  This is good for some privacy buffs (which should be the vast majority of us).

Device Doctor 1

To note, I signed up my browser with the Web of Trust (WOT), and the site shows full green as of 9/3/2012.

 

Installation

So after double-clicking on the install file (downloaded as an .exe file), and going through all the UAC prompts, I’m greeted with a familiar, but odious, acquaintance: the screen asking if I want to install a toolbar.  I hate these.  As you can see, I’ve already click on “Skip this component”, which was NOT checked by default.

image

The rest of the installation appeared pretty standard.  Do you want a desktop icon?  Which folder do you want to install in?  Click Finish.  You know…the usual.

Scanning

Whoa.  Device Doctor started a scan as soon as I clicked Finish.  Not bad, especially since it took longer to type this sentence than the scan took to complete:
image

I guess I got some updating to do, huh?  But we need to do two things before we update ANYTHING:  First, we create a system restore point.  Be back in a minute, after I do that…Done.

Second, we need to verify that the drivers we’d receive are correct for my system (I’m running Windows 7 Home Premium x64).  Unfortunately, you’ll have to check each one of these separately.

Updating Driver(s)

Okay, I’ve decided to upgrade my Wireless-N adapter.  That’s strange – it only allows me to pick one of the 38 needed updates.  A little research tells me that this appears to be a limitation of the free version.  How annoying.

So I click “Download Driver”, and I’m not given the new driver – I’m brought back to Device Doctor’s website, albeit directly to the driver I need:

image

Yup.  They spent more space on an attempt to get you to buy their Device Doctor Pro and/or donate via Paypal than the driver you need.  And it’s still a separated download.  But after that, it’s simple to install, right?

Well, yes…and no.  It brings you to another page that will eventually start your download, but again asks you to buy the Pro version.  BUT, they do present some good advice for device drivers.

image
It’s getting a little thick, here.

Wait…There’s More?

Out of curiosity, I clicked the “download Device Doctor Pro” link in the above screen.  Whaddya know?  It let me download it without any further screens, prompts, or payment information!  This can’t be right, can it?

It appears it is!

image

Notice how I can now use checkboxes instead of radio buttons!  Let’s see about updating some drivers.  I decided to Uncheck all and only update my keyboard, mouse, and sound card.

Ah, crap!  I knew it had to be too good to be true.

image

Clicking “No” closes this message and brings you back to the program.  Clicking “Yes” brings you to a window to enter your license key. I don’t have a key, so I click to get one (to see how much it costs):

image

Maybe you guys can see it.  I can’t.  How much does this thing cost?  I’m being asked to enter my name, email and personal postal code…but still don’t know if it’s within my price range!

So that means a trip to mywot.com (Web of Trust) – what do I find?  Quite a few people who have similar issues with this problem.  Also, problems with accessing their download directly – one must go through the hoops and ads to download even their free product.

Conclusion

Okay, I have NO PROBLEM with vendors trying to advertise their free product.  But this one was over the top.  Just to get to a download point of the Pro version, I was hit with no less than four ads, all on the same site, to download the Pro version.  And when I get there, they still haven’t said what cost it is.

Thanks, but I’ll pass.  And since the Free version is a one-at-a-time download, its only benefit is the scanner, which isn’t worth keeping on my hard drive, to me.

On the WOT site, 10 users had left comments.  All but two rated it in the grey or red categories, making this an UNCOOL site.

Final Recommendation: Find another solution.

Wednesday, September 5, 2012

Wednesday’s Windows Tips–CCleaner

We’ll start the Wednesday cycle with one of my favorite tools ever: CCleaner.

You see, I’m a maintenance junkie.  I try to keep my system as clean as possible, to avoid unwanted slowdowns and junk files.  So last year I was on a hunt that would do the job effectively, mostly quiet, and hopefully free.  I found CCleaner based off a recommendation of a colleague of mine, and haven’t looked back.

In short, it will clear your computer of junk files that may be slowing it down, erase most tracks of your activity on the computer, and even rid your registry of unused entries (more on registry repair tools in another post).


When you head over to Piriform’s site, you will soon find there are several versions of CCleaner available: Free, Pro, Business, Network and Network Professional.  Dig deep enough, and you’ll also find Technician version.  Since this blog is focused on end users, not enterprise administrators or techs who visit users’ homes, let’s talk about the first two.

The free version will suffice for almost every person out there.  It’s the one I use on my PCs, and I’ve helped a few clients to install it, as well.  However, it comes with no support from Piriform (i.e., you’re on your own), does not update automatically (you have to download and manually install the updates yourself, though it does tell you if a new version is available).

The Pro version will do automatic updates and comes with a support account, so you can get help from Piriform, if needed.  While it’s not free, it only costs a one-time fee of about $25, which is not bad at all.

And yes!  They have a Mac version as well!


After you’ve downloaded, installed and ran it, you’ll notice a clean but somewhat complex interface:

1. Cleaner – this clears off unwanted file from your Windows systems and applications. You can uncheck any item(s) you like, thus leaving that part of your system alone.  For example, I unchecked recent documents, because that’s how I get to projects I’m working on.  If I left that checked, I’d have to open the documents by navigating to the folder in which they’re stored.

1a. You’ll notice that in the Cleaner section, there are two tabs: Windows and Applications.  Be sure to check both out.

CCleaner1

2.  Registry – here’s where you want to be careful.  Not because of anything the program might do, but because you should ALWAYS back up your registry when many any changes to it.  Good News: CCleaner gives you a way to do just that with part of this process.

By default, everything is checked, and this is the way I keep it.  Now, there will ALWAYS be something that CCleaner finds to clean off.  No Windows system will ever remain free of registry “errors”.  The trick is to not let them build up for too long.

CCleaner2

A few items are nothing to worry about.  For example, I just now did this scan, and found nine items. My last scan and clean was yesterday:

CCleaner3

I click on “Fix Selected Issues”, and I’m presented with the aforementioned option to backup my registry:

CCleaner4

Again I’ll re-iterate: The answer should ALWAYS BE “YES”!  It will ask you to save a file somewhere (I put it in “My Documents”), and then it will begin the cleaning.

If something goes wrong and your system suddenly stops working after the registry cleaning, simply double-click the file you saved, answer yes to any prompts, and your registry will be fully restored!

For the record: I’ve never had to restore my registry as a result of CCleaner’s actions.


For those, like me, who do work on other computers, there’s a portable version on Piriform’s Build Page.  You can run the program from a USB stick, and it has full functionality of the regular program, and doesn’t need to be fully “installed” on the host computer.

But try it out and poke around.  I’ve barely scratched the surface of what it can do, and that’s just with the FREE version!!


Questions?  Comments?  Feedback?  Leave a comment in the section below, or email me at jackrockblc+blog@gmail.com.

Tuesday, September 4, 2012

Troubleshooting Tuesday–Rebooting

Let’s start this lesson with a picture I found along my journeys:

This image is a screen capture of one of my favorite shows, The IT Crowd.  While the concept of turning a machine off and on again is very exaggerated in the show, it’s not without a STRONG basis in reality.

Here’s another image to illustrate the point:

turning it off and on again

This graph is pretty accurate.  Turning off your computer and turning it back on again solves probably a good 90% of the issues out there.  Why?  Because it resets the memory (RAM, if you want to be specific)


Funny thing: helpdesk analyst and desktop technicians all FREQUENTLY field calls where we ask the user if they have rebooted.  And the answer is very commonly “yes”, or “of course”.  But something you say later on gives us pause for thought.  Maybe it’s the tone in your voice.  Maybe it’s something you said.  Or maybe we just like to verify.

So a lot of people just say they rebooted because they think that’s what we want to hear.  While, yes, we want to hear that – it’s because we want you to have actually tried that.  And guess what?  It’s ridiculously easy to tell if you have or not:

systeminfo

See that part I circled?  I used a single command to find that detail.  In this example, I haven’t rebooted since 8/20/2012, at 19:10 (that’s 7:10pm).  I haven’t rebooted in over two weeks.  Maybe it’s time I should, eh?

So if you told us you rebooted, and we find out you haven’t, we now have to distrust everything else you say to us from then on out. We’re also prone to asking you questions that you’d already answered, just to verify the answers.


So PLEASE reboot your PC if you’re having trouble BEFORE calling Tech Support.  Even Scott Adams, creator of Dilbert, agrees:

IS Support limit reached
(originally posted at www.dilbert.com)

I can think of only one case where you should NOT reboot to resolve – when you changed or deleted a file and need to get it changed back.  In that case, if you are unsure of what to do – FULL STOP.  Don’t reboot, don’t save anything, don’t close anything.  Call Tech Support, and we’ll guide you through recovery procedures or restoration procedures. 

Note that the more you do after the file was changed/deleted, the more likely it is that the file is gone forever.


Questions?  Comments?  Feedback?  Please comment below or email me at jackrockblc+blog@gmail.com

Monday, September 3, 2012

Monday’s Beginners–Basic Terminology

So a good first post to start with, methinks. 
Many times, I’ve fielded calls and requests from people who use the wrong terminology.  Sometimes, it’s genuine lack of knowledge.  But, all too often, it’s somebody who not only doesn’t know what he/she is saying, but they are using these terms to sound smarter.  This is detrimental in so many ways.
You see, using the wrong terminology puts us on the wrong path to solving your problem.  If you say the problem is with your hard drive, but the problem is actually on your telephone….well…we might spend a LOT of time making no headway.  That’s expensive in the “time is money” thought, and wastes not just my time, but YOUR time, as well.

So let’s start with the basic components of a desktop PC:
Basic PC Components
1. Tower – The actual computer itself; the brain.  This part is what does all the actual “computing”. 
Frequently used (but incorrect) terms: CPU, Hard Drive, Modem (though, the tower can, and usually does, contain these items)
2. Monitor – This is just for display.  It doesn’t do any actual “work”, it just shows you the results of the Tower’s work.  NOTE: Turning off the monitor does not turn off the actual computer at all.
3. Speakers – these are for hearing the sounds from your PC.  Most modern PCs do not contain speakers inside the tower, so these usually need to be purchased and installed separately.
4. Keyboard – For typing
5. Mouse – For moving the pointer around the desktop


Now, let’s focus on what you see on the display:
  Desktop Terms
1. Desktop – This is the screen that shows up after you finish logging into Windows.  It includes the background picture, (this example is the default, but most people change it), any icons, the taskbar, and any widgets you may have activated.
Frequently used, but incorrect, terms: Home Page, “My Main Screen”
2. Start Button – the round button in the lower left of the display (though, it CAN be in other corners, but this is usually not done)
NOTE: The Windows 7 Start Button looks quite different from Windows Vista and prior versions of Windows – Older versions actually said the word “Start” on them.  Windows 7 no longer does.
3. Task Bar – Technically, this is the entire bar from the Start Button all the way to the Notification Area, and everything in between.
4. Notification Area – Though frequently called the “System Tray”, this is technically incorrect.  However, all helpdesk analysts and technicians will know what you mean.  Most of us use the term “System Tray”, anyway.
5. Home Folder – This is new in Windows 7, but functions as a collective of the My Documents, My Pictures, My Videos and other folders. 
NOTE: This is user-specific, meaning the Home Folder for John has different files than the one for Debbie.  But to see your Home Folder, you must log in with your username; if somebody else logs into Windows, their Home Folder will appear instead.
6. Shortcuts – The little arrow in the left corner of an icon means it is a shortcut.  It’s not the file itself, just a shortcut to get to the actual file or program.  You can delete a shortcut, and not affect the file/program at all.  It will just make it harder to get to next time (though, this is easily fixed).


And the last thing to know for today’s post is the Start Menu:
  Start Menu Example
Your start menu can, and WILL look different than mine.  In fact, I work on one of four separate computers at any one point in time, and they all have different-looking Start Menus.  But the layout is the same, in general, as long as you’re comparing the same version of Windows.
As time goes on, and you use your PC more often, the Programs that show up here will change.  It’s based on usage, meaning the more frequently you use a program, the higher up on the list it will appear (on the left side only; the right half of the Start Menu is pretty static, but later lessons will show you how to change this to some degree)
The layout shown above is for Windows 7 (Starter Edition was used for the example).  The layouts for Windows Vista and Windows XP will differ considerably.  But a user gets to the Start Menu in the same way in all three versions – click the Start Button.




That’s all for today.  It’s a very basic overview of terminology, but we all start somewhere. If you have any suggestions, feel free to comment on this page, or email me at jackrockblc+blog@gmail.com


Sunday, September 2, 2012

It’s About To Start!

Okay, so tomorrow starts Day 1 of the new focus of the blog – YOU.  That’s right.  All of you.

This blog will have stuff for the ultra beginner to the seasoned IT pro.  It’ll have stories of people who should have known better, and tips/suggestions on how to make your computing experience easier, safer and more powerful.

But I can’t do it alone.  I know a moderate amount about a lot.  But I’m no expert in in any one area.  So we’ll turn

del.icio.us Tags: ,,,,
to the focus of this blog; you.  That’s right, I would like you to submit suggestions, tips, recommendations on software…anything.  Hell, it can even be questions or requests for help – questions make great blog topics.

Email me any suggestions/questions at jackrockblc+blog@gmail.com.

 

And yes, I’ve got some starting stuff already.  See you tomorrow!